Our aim is ensuring our clients user experiences of Cubicost Software positive and encouraging yet, promising the outcome as expected. In order to provide the excellent and
quality service to majority of our users, we explore deeply into our user’s
requirements in their actual working environments. From there, we developed a
complete and integrated Cubicost customer service system. Through this system, we
can provide users with interactive, responsive, systematically, friendly
services that will certainly enhance their confidence in the usage and trust in
a. Pre-training target for those people who
never approach the software, and for them to understand the value of software.
b. Basic Training for users who just approach
it, mainly to learn flow path and normal basic function.
c. Intermediate Level Training for users who
had complete at least 1 project, to learn a more in-depth explanation on the
d. Advanced Level Training for users who had
completed at least 3 projects, this training will be particularly based on
discussion and knowledge sharing.
step-by step guideline to complete the whole work process using the software.
Our service engineer will follow up the working procedure with user so that
make sure the user could well apply the software in their work. During the
session, the user can surface any queries or problem faced so that our team
members can provide detail explanations and suggests’ solutions. The main
purpose is to make sure user can successfully use the software and complete a
be our Client’s most trusted friend, we uphold our values and maintain culture in making sure the Client deserve not
only the best, we strive to seek continuous improvement as we believe, the best
people don't just fit in culture, we further it.